DELIVERY ARCHE SHOES BORDEAUX

In which countries do you deliver to?

Arche Bordeaux - Arche Shoes delivers in France, DOM TOM and internationally. Find all the prices concerning the shipping of shoesarche.fr packages on this page: click here LINK

When will my package be delivered?

Packages are shipped by post, so we estimate a delivery between 2 and 4 working days in metropolitan France from the date of shipment of your package by our team. Unfortunately Chaussures Arche Bordeaux does not offer an express delivery option (24h) for the moment. Can I track my package? You can track your package from your customer account or by making a request to the site's contact department via contact@chaussuresarche.fr and indicating the number of the order concerned. Ex: DENZGIGKR

Is it possible to have my shoes delivered to an address different from the billing address?

You have the possibility to have your order delivered to an address other than your billing address by indicating the new delivery address in the third step of the purchasing process when placing the order.

What happens if I am absent on the day of delivery?

The delivery person will leave you a delivery note and you can contact the Post Office directly at the number appearing on your return label to request a new delivery for the pick-up of your package.

ORDER AND PAYMENT METHODS ON CHAUSSURESARCHE.FR

Is it necessary to register to order?

To order via our website, it is essential to create an account using your email address and creating a password. Your personal data (names, e-mail address and shipping address) are essential for us to process your orders.

What payment methods can I use?

Currently, we accept the following payment methods: Visa, MasterCard, CB, cheques (to be sent to MCS Internet Service, 19 Rue Voltaire - 33000 Bordeaux), credit note and gift voucher. Can I change my order? You have the possibility to modify your order at any time before having validated it. After the validation of your order, you will not be able to change anything.

RETURN AND REFUND ARCHE BORDEAUX

How do I return an item?

It is possible for you to make an exchange by making a request in advance to our return department.

What are the conditions for exchanges and returns?

You have 14 days from the date of receipt of the package to return the products and request a possible exchange. All returns must be requested online via your customer account or by email at contact@chaussuresarche.fr. Requests are processed within 48 to 72 hours (business days). The return costs concerning a size problem that causes an exchange of size are handled by "www.chaussuresarche.fr", all other exchanges or return for refund the shipping costs remain the responsibility of the customer.

My shoes have a defect, how can I get a refund?

Before returning the item(s) to us, it is essential to make a request in advance via your Loyalty Space by indicating the order number that you will find on your customer space "my account" heading "my orders". To be noted: The refund is made via the same payment method as the one used when you placed your order. The credit note is sent to you by email. You will find it directly in your shopping cart and can use it for your next online order. The credit note is available for 6 months. Your request will be processed within 48 to 72 hours (business days). Once your return request has been accepted, you will receive an email confirming the refund. You are responsible for the return shipping costs. Any package returned to our head office, without having previously made a request for return will not be accepted.

OUR SHOP ARCHE BORDEAUX

How can we know which models are in your shops?

The stock of our site corresponds to the stock of our shop. This way, you can find out about our stock directly on the website.

MY ARCHE BORDEAUX SHOES ACCOUNT

Is it necessary to register to order?

To order via our website, it is essential to create an account using your email address and creating a password. Your personal data (names, e-mail address and shipping address) are essential for us to process all your

How can I change my personal data?

To change your personal data, names, contact details or passwords, log into your account and click on "My Account" at the top of the page, then on the "My Information" tab and finally on "Edit" to enter your changes.

ORDER FROM ARCHE

Is ordering online my only option?

You can either order online via our website or order by phone at (+33)5.56.51.51.60.45