THE SHIPMENT OF YOUR ITEMS:

Your products are sent by Colissimo by the Post Office, from Monday to Friday included. All our packages are encoded and provided with a tracking number that allows you to track the delivery of the package(s) at any time, the package number for tracking shipments can be provided upon request of the customer.

Except in special cases or unavailability of one or more items, the ordered products will be delivered in one go to the customer's delivery address indicated when the order is placed.

COSTS AND DELIVERY TIMES:

Our order department will validate your order electronically within 24 hours of receiving your payment.

In the case of payment by bank transfer, your order will be validated upon receipt of it on our bank account. Without receipt of your payment within this period, your order will be automatically invalidated. 

As soon as your order is validated, it will be prepared by our logistics team. Once your package has been shipped, you will receive a confirmation email.

For France :

For Metropolitan France, packages are delivered by Colissimo (with tracking).

The first delivery is free of charge for Metropolitan France and Monaco.

The maximum delivery time is 7 working days from the date of order.

For Europe:

For Europe, your package will be shipped via La Poste by Colissimo. The average time is 8 to 10 working days depending on the destination.

  • The delivery for a pair of shoes is 9€.
  • Delivery for two pairs of shoes is 18€.
  • Delivery of three or more pairs is 25€.

For the French overseas departments and territories:

For the DOM-TOM, your package will be shipped via La Poste by Colissimo. The estimated time varies according to the destination, the minimum time is 15 working days depending on the overseas region.

Delivery for a pair of shoes varies between €18 and €26 depending on the DOM-TOM selected

Delivery for two pairs of shoes varies between €26 and €50 depending on the DOM-TOM selected.

Delivery for three pairs of shoes varies between 31 € and 60 € depending on the DOM-TOM selected

For the International market:

For International, your package will be shipped via La Poste by Colissimo. The estimated time varies according to the destination, the minimum time is 15 working days depending on the destination country.

  • The delivery for a pair of shoes is 38€.
  • Delivery for two pairs of shoes is 75€.
  • The delivery of three pairs is 110€. 

Any errors concerning the inconsistency between the postal code and the selected country will be subject to order cancellation and automatic refund. In this case, you will be informed by email, and redirected to our website.

RECEPTION

The customer must check the condition of the products delivered as soon as they are received. You have 14 days after receipt of your order to make a return, having established a request in advance by going to the Loyalty Space.

The items must be returned in perfect condition and in their original packaging. Any product that has undergone the slightest wear and tear or with damaged packaging, making it unsuitable for resale, will be refused by "www.chaussuresarche.fr" and will not be refunded. 

Only returns concerning the choice of the wrong size will be handled by "www.chaussuresarche.fr", all other returns are at the customer's expense.

DEFECTIVE PRODUCT :

The products marketed by the website "www.chaussuresarche.fr" have been carefully selected. We are in no way responsible for any defects related to the manufacture of the products. 

If the customer notices a defect or quality problem on the items ordered, and worn as part of "normal" use of the product, it is advisable to contact a site advisor as soon as possible in order to establish a return of the defective product. To do so, please contact us by email or telephone, indicating the problem precisely. 

Any misuse, negligence or lack of maintenance on the part of the customer shall not engage the seller's liability.

DELIVERY ERROR:

In the event of a model or size error during the preparation of the order, "www.chaussuresarche.fr" undertakes to exchange the item as soon as possible, and to bear the costs of return and reshipment. 

The returned items must be in perfect condition and in their original packaging. 

For exchanges with international countries, the advance shipping costs are to be paid by the customer. However, the website www.chaussuresarche.fr undertakes to reimburse the cost upon presentation of proof.

SECURE PAYMENT

Payment for your Arche order can be made by credit card or cheque.

For payment by credit card, we have taken the position of total security by offering you the 3D secure system. 

This protects you from fraud since we make sure during each online payment that the card is used by its real holder. 

Only our bank knows your card number, which is why you will have to enter your number with each purchase. The connection is totally secure, so there is no risk, your transaction is perfectly secure. 

Payment by cheque, in metropolitan France

This payment method is accepted for metropolitan France (Banque francaise, in euros only).

Your order will be recorded and booked on the day of the order, but sent only after cashing the check.

The delivery time will be postponed accordingly, which is why we recommend that you post your payment as soon as possible, after having placed your order.

Attention, the pair is set aside, during three days waiting for the check, not having received payment beyond this period, the order will be cancelled.

The cheque should be sent to the following address:

ARCHE BORDEAUX 10 rue Vital Carles 33000 Bordeaux Payable to SARL DEJEAN Marc

Payment by bank transfer, National and International:

The order validated by bank transfer, will be recorded and the item set aside, but will be processed and shipped only from the receipt of payment.

The delivery time will be postponed accordingly.

You have three days after placing your order to make the payment by bank transfer.

Any costs related to payment by bank transfer remain at your expense.

Our bank details for a National and International bank transfer IBAN: EN76 1005 7191 5100 0345 5520 138 BIC: CMCIFRPP CIC BORDEAUX GAMBETTA 33000 BORDEAUX FRANCE

COOKIES

Visitors are informed and accept that when they visit the website, a cookie may be installed on their computer equipment. The cookie allows the identification of the visitor and the recording of actions performed on the site. This allows the customer who returns to the site "www.chaussuresarche.fr", to be automatically connected to his loyalty space and not to have to re-enter his details when ordering. The configuration of the user's internet browser allows the user to be informed and to refuse the installation of the cookie.

CONFIDENTIALITY OF DATA (Approval c.n.i.l. No. 724786)

You have the right to access, modify, rectify and delete data concerning you (art. 34 of the "Informatique et Libertés" French law). To exercise this right, please contact SARL DEJEAN Marc, 10 rue Vital Carles, 33000 Bordeaux or info@chaussuresarche.fr

SATISFIED OR REFUNDED

You have a reflection period of fourteen days, from the day of delivery to your home or at a relay point, to return the items not worn in their original packaging. Only items purchased via the website can be returned.

How to make a return?

Before returning the item(s) to us, it is essential to make a request in advance via your Loyalty Space. and indicate the order number that you will find on your customer space "my account" heading "my orders".

(To connect to your loyalty area, enter your email address and password at the top right of your screen).

To be noted: 

- The refund is made via the same payment method as the one used when you placed your order.

- The credit note is sent to you by e-mail. You will find it directly in your shopping cart and can use it for your next online order. The credit note is available for 6 months.

Your request will be processed within 48 to 72 hours (business days). Once your return request has been accepted, you will receive an email confirming your refund. You are responsible for the return shipping costs. In the event of an error on our part, we will cover the return shipping costs at our expense. Any package returned to our head office, without having previously made a request for return will not be accepted.

Your returns will be processed as soon as possible and you will be kept informed by e-mail. On average, it takes 15 working days from the date of return of the products.

Please note: the Satisfied or Refunded guarantee is only valid for Internet orders.

POSSIBILITY TO EXCHANGE YOUR ITEMS:

The consumer has a period of seven clear days, from the date of receipt of the goods, to exercise his right of withdrawal without having to justify himself or pay any penalties, with the exception of return costs.

All returns must be requested online via the Loyalty Zone. Requests are processed within 48 to 72 hours (business days). The return costs are at the customer's expense, only exchanges related to a major problem will be handled by www.chaussuresarche.fr

In the event of an error made by www.chaussuresarche.fr and confirmed by the latter, the return costs will be borne by www.chaussuresarche.fr. At the time of the request, the customer must specify whether he wishes an exchange, a credit note or a refund.

RETURN AND EXCHANGE:

Return address: MCS Internet Service - 19 Rue Voltaire - 33000 Bordeaux 

The customer has 14 days from the date of receipt of the package to return the products and request a possible exchange.

All returns must be requested online via the Loyalty Zone. Requests are processed within 48 to 72 hours (business days).

The return costs concerning a size problem that results in a size exchange are handled by "www.chaussuresarche.fr", all other exchanges or returns for refund are at the customer's expense.

For foreign countries, the return costs are at the customer's expense, the exchange reshipment costs are offered in France as well as abroad.

These conditions apply to a single exchange of the product; the postage for a second request on the same item will be paid by the customer.